Duo Sleep mattresses are easy to fall in love with… most of the time. It can take up to a month to get used to a new mattress – that’s why we give you 100-Night Trial to sleep on it.
A brand new Duo mattress might feel softer or firmer than you’re used to if you’ve only ever slept on a mattress that’s just foam or simply springs. That’s why we recommend taking a little bit of time to get used to the feel before making a final decision.
Once you’ve given the mattress a good try, we want your return process to be as easy and stress-free as possible.
To request a return of your Duo Sleep mattress within its 100-Night Trial period, or to request a standard return, simply submit a request via this form (link here) and our team will be in touch within 2 business days with the next steps.
Read more information about your 10 year mattress guarantee here.